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778jaya operates under a defined legal framework that sets out how your account, transactions and site access are governed. Availability and eligibility depend on your local law and the regions we currently serve — please read these terms before you proceed.
Our legal terms are not a formality. They define the boundaries of what we offer, who can access it, and what rules apply when you use 778jaya. Whether you are depositing through bKash, moving funds via Rocket, or checking a balance linked to your Upay wallet, these terms frame every interaction between your account and our platform. Eligibility is determined by your location and the applicable law in your region. We do not extend access to regions where local law prohibits or restricts online wagering. If you are unsure whether access is permitted in your area, you should seek independent legal advice before proceeding. Our terms cover account creation, transaction processing, game participation, data handling and dispute resolution. Each area has its own clause set, and changes to any clause are communicated through your registered account channel or a site-level notice. Using the site after a policy update is posted means you have accepted the revised terms. If you disagree with any update, the correct step is to contact our support team before continuing. We keep the current version of these terms accessible from the site footer at all times.
bKash deposits and withdrawals are subject to the transaction rules set out in our terms. Limits, verification and processing steps are shown in your account wallet section.
Rocket payment flows follow the same policy framework. Any dispute related to a Rocket transaction should be raised through our published support route with your transaction reference.
Upay is a supported wallet method. Policy terms around Upay transactions apply the same way as other local payment rails — your account record holds the relevant history.
Not every situation is covered by our terms in the same way. Understanding what is inside scope and what sits outside it helps you know where to look when a question comes up about your account or access.
Login, registration and account suspension decisions fall fully inside this policy. If your account is restricted or flagged, the process for review is outlined in the terms and can be initiated through support.
Deposits and withdrawals processed through bKash, Rocket or Upay are within scope. The policy sets out how records are kept and how disputes are handled — check your account history for the relevant entry.
Game rules, odds display and lobby content are covered by our terms. We do not warrant that content is error-free, and we reserve the right to adjust it. Any change that affects your active session will be communicated through an in-session notice.
Links to external services, payment processors operating outside our direct control, and any third-party content you access from our platform fall outside our legal responsibility. Those providers carry their own terms.
Our policy is not one-directional. You hold specific rights in relation to your account data, transaction records and identity information stored with us. Reviewing your records is straightforward — open your account dashboard and navigate to the history or statement section, where every deposit, withdrawal and game entry is logged by date and reference number. Correcting account details works through the account settings page; for changes that require verification, the page will show you which documents to submit. If you want to raise a question about how your data is handled or how a specific clause applies to your situation, our support team is the correct first contact. We do not route legal questions through automated chat alone — complex queries are escalated to a review team. Account closure requests are also handled through support; once confirmed, your data is handled according to the retention rules set out in these terms.
Your transaction and game history is accessible from the account dashboard. Each entry carries a reference ID you can use in any dispute or query.
Update your name, contact number or wallet link through account settings. Verification-required changes show the required steps directly on that page.
Direct policy questions to our support team via the published contact route. Complex queries are escalated beyond first-line chat to a review team.
Contact support to initiate account closure. Data retention after closure follows the rules stated in these terms, not an open-ended hold.
Policy questions deserve a direct answer, not a generic response. Use the contact routes below to reach the right team for your situation.
Start a live chat session from any page on the site. For legal or account-related queries, describe your issue clearly so the agent can escalate it to the review team if needed.
Send detailed policy questions by email through the address published in the site footer. Email is the preferred route for queries that require a written record or document submission.
The help section in your account covers common policy topics with step-by-step explanations. Search by topic — terms, data, access or transactions — to find the relevant clause summary.
Security and data handling are core parts of our legal obligations, not optional features. Here is how we manage the key areas you should understand before using the platform.
We collect only the account and transaction data needed to operate your account and comply with applicable rules. Data is not sold to third parties. Your account details and payment references are stored under access-controlled systems.
Our site uses cookies to maintain your session, remember your device and analyse site usage. You can manage cookie preferences through your browser settings. Continuing to use the site without adjusting settings means you accept the current cookie configuration.
Your account security depends on the password and contact details you set. Keep them current. If you believe your account has been accessed without your permission, contact support immediately using the live chat or email route.
We retain account records for the period required under applicable rules. To request a change to your stored data or to understand what we hold, contact support with your account reference. We respond through the same channel you used.
These are the questions we receive most often about how our legal terms apply to your account and access.
Availability depends on your local law and the eligible regions we serve at any given time. If you are in Bangladesh, review the current terms before registering. Access is not extended where local law restricts or prohibits it.
The current version is linked in the site footer and is accessible without logging in. We update it when policy changes occur and post a notice to registered accounts. The version date is shown at the top of the document.
Open your account history, locate the transaction reference, and contact support via live chat or email with that reference number. Our terms set out the dispute process, and your transaction record is the key document for any review.
Yes. Contact support through the published email route and include your account reference. We will confirm what data we hold and provide it in the format available, in line with the retention rules stated in our terms.
Data is retained for the period required under applicable rules after closure — it is not deleted immediately. The specific retention period is stated in the data handling clause of our terms. Contact support if you have questions about this after closing.
Contact our support team before continuing to use the site. Using the site after an update is posted is treated as acceptance of the revised terms. Our support team can clarify what changed and escalate your concern to the review team if needed.