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These terms set out how your account with 778jaya works — what you can do, what we require, and how we handle disputes. Access to our platform depends on your local law and eligible region, so read these carefully before you start.
By creating an account or continuing to use 778jaya, you confirm that you have read, understood, and accepted these terms in full. They form the entire agreement between you and us, replacing any earlier version. We may update them from time to time; when we do, the revised version takes effect from the date it is published on this page. It is your responsibility to check for changes. If you continue using the platform after an update, that counts as acceptance. These terms apply to every action you take on the site — placing a bet, depositing through bKash, withdrawing via Rocket or Upay, interacting with our support team, or browsing any section of the lobby. They do not override applicable law in your jurisdiction, and access to certain features may be restricted depending on local regulations and eligible regions. Where a specific information or campaign has its own published conditions, those conditions apply alongside — not instead of — these general terms. If there is a conflict between a campaign notice and this document, the campaign notice governs that specific situation only. For all other matters, this document stands.
Not every action on or around the platform falls under the same set of rules. This section draws a clear line between what these terms govern and what sits outside them, so you know exactly where your rights and obligations start and end.
Everything linked to your registered account — login credentials, session management, password resets and account suspension — falls inside the scope of these terms. You are responsible for keeping your login details secure and not sharing access with anyone else.
Deposits and withdrawals processed through bKash, Rocket or Upay are governed by these terms alongside the transaction limits and verification steps shown in your account dashboard. We do not control processing times on the payment provider's side.
All content published on 778jaya — game lobbies, odds displays, promotional notices and support articles — is covered by these terms. You may not copy, distribute or commercially reuse any content without written permission from us.
Game studios such as Pragmatic Play, Microgaming, Spadegaming and Bigtime Gaming supply game content under their own separate agreements with us. Their individual game rules sit outside these platform terms; we are not liable for any game engine or studio-side decision.
These terms are not just obligations — they also set out what you are entitled to ask of us. If something on your account looks wrong, or you need a copy of your transaction history, you have a clear path to act on it. Log in and open the account section; your deposit and withdrawal records are listed there by date and payment method, including bKash and Rocket entries. If a detail is incorrect — a name, a contact address, a linked wallet number — you can update it directly in the account settings, or contact support to request the correction. We will acknowledge a correction request and act on it within the timeframe published in our support channel. If you disagree with how a term has been applied to your account, you can raise it in writing via our live chat or email route. Keep a note of your query reference number so you can follow it up. We aim to respond to all written policy queries; response times depend on query volume and are not fixed, but we do not leave queries unanswered.
Your full deposit and withdrawal history — including bKash, Rocket and Upay entries — is visible inside your account dashboard. You can filter by date range and export the view for your own records.
If your name, contact number or linked wallet details are recorded incorrectly, update them in account settings or submit a correction request to our support team. We will confirm the change once it is processed.
Send your query via live chat or our published email route. State the relevant term, your account reference and what you believe has been applied incorrectly. We will assign a reference number and follow up in writing.
If access to your account is interrupted or a transaction is held, open a support ticket through the channel shown on the contact page. Quote your bKash or Rocket transaction ID where it is relevant to speed up the review.
If you have a question about a specific term, a transaction rule or how a policy applies to your account, use the routes below. We do not publish response-time commitments here — check the support page for current availability.
Open the live chat widget from any page on the site. Describe your query, quote your account ID, and include a transaction reference if your question involves a bKash, Rocket or Upay payment.
Send a written query to the support email address listed on our contact page. Include the specific term you are asking about, your account details and any relevant wallet transaction reference.
Our help section covers common account questions, wallet verification steps and terms-related topics. Check there first — many policy queries about account scope, wallet rules and access conditions are already answered.
Knowing how we store your data and secure your account is part of understanding the full scope of these terms. Here is how each area works in practice.
We retain account data — including login history and wallet transaction records for bKash, Rocket and Upay — for as long as your account is active and for the period required by applicable regulations. You can request a summary of what we hold by contacting support in writing.
We use cookies to maintain your logged-in session, remember your account preferences and keep the site functioning correctly across page loads. You can manage cookie settings in your browser; disabling certain cookies may affect how your account loads on mobile.
You are responsible for the security of your login credentials. If you suspect unauthorised access, contact support immediately via live chat and follow the account verification steps shown in the security section of your dashboard.
If you believe a term should be reconsidered or that a policy has been applied to your account in a way that does not match the published text, submit a written request through our email support route with your account reference and the relevant clause number.
Real questions from account holders about how these terms work, what they cover, and what to do when something is unclear.
Yes. Any deposit or withdrawal you make through bKash, Rocket or Upay is subject to these terms alongside the transaction limits and verification steps shown in your account. Payment provider rules on their side are separate and sit outside what we control.
When terms change, the updated version is published on this page with a new effective date. If you continue using your account after the update goes live, that counts as acceptance. We recommend checking this page periodically, especially before making a large transaction.
Access depends on your local law and eligible region. These terms do not override any applicable legal restriction in your jurisdiction. It is your responsibility to confirm that using this platform is permitted where you are located before creating or continuing to use an account.
Submit your dispute in writing via our email support route or live chat. State the clause you believe was misapplied, your account reference and the transaction or decision in question. We will assign a reference number and reply through the same channel.
No. Pragmatic Play, Microgaming, Spadegaming and Bigtime Gaming each operate under their own game-level rules. These platform terms cover your account and wallet activity; they do not govern individual game outcomes or studio-side mechanics.
We keep account and transaction data — including wallet entries from bKash, Rocket and Upay — for as long as your account is active and for whatever period applicable regulations require after closure. Contact support in writing to request a summary of what we hold.